Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") are a legal agreement between you and Akechi Inc. ("Akechi," "we," "us," or "our"). They apply when you:

• visit akechi.net (the "Site");
• create an account; or
• buy products from us, including through an AI assistant or another service that places orders with us for you.

By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or place an order.

Two other pages are part of these Terms: our Shipping Information page and our Returns & Resolutions page. If one of those pages describes a shipping or return topic differently from these Terms, that page controls for that topic. Our Privacy Notice explains how we handle personal information.

2. Who we are

This store is operated by Akechi Inc., a California corporation.

• Address: 4443 Enterprise St, Fremont, CA 94538, United States
• Email: contact@akechi.net
• Phone: +1 510-288-8138

Akechi is the seller of every order placed on the Site. This includes orders placed through an AI platform or another third-party service. We are not a marketplace, and we do not sell products on behalf of other sellers.

3. Eligibility

To buy from us, you must:

• be at least 18 years old and able to enter into a binding contract;
• have a delivery address in the United States, meaning one of the 50 states, Washington DC, a US territory, or an APO/FPO/DPO address; and
• give us accurate information.

The Site is not directed to children under 13. If you use the Site on behalf of a business, you confirm that you are authorized to accept these Terms for that business.

We sell products for personal and household use. We may limit or decline an order if we reasonably believe it was placed for resale.

4. Accounts

You do not need an account. You can check out as a guest. If you create an account:

• Signing in. We sign you in with a one-time link sent to your email address. There is no password. Each link works once and expires after a few minutes.
• Security. Anyone who can open your email inbox can sign in to your account, so keep your email account secure. If you think someone else has accessed your account, tell us promptly at contact@akechi.net.
• Features. From your account you can see your orders, save shipping addresses, and see or end active sign-in sessions.
• Guest orders. We add a guest order to your account only after you verify the email address used for that order.
• Your information. Keep your account information accurate. Each person may have only one account.

You can ask us to close your account at any time by emailing contact@akechi.net from the email address on your account. After an account is closed, we keep some records as described in our Privacy Notice. We may suspend or close an account if we reasonably believe it is being used for fraud, to break these Terms, or to harm the Site or other customers.

5. Products and product information

We are a retailer, not the manufacturer. We sell products made by other companies, including groceries and pantry staples, snacks and beverages, dietary supplements, and personal-care and household products. We buy most of these products through distributors. Each brand owner or manufacturer is responsible for its product's formulation, packaging, and labeling, and for the claims it makes about the product, such as "organic," "gluten-free," or "non-GMO."

Product information comes from manufacturers and suppliers. This includes product descriptions, ingredients, nutrition facts, allergen statements, and images. We try to keep this information accurate. However, manufacturers change their formulas and packaging, so we cannot guarantee that every detail on the Site matches the package you receive.

The label on the product you receive is the authoritative source. If the label differs from the Site, follow the label, and contact us if you have questions. Product images are for illustration only, and the package you receive may look different.

Multipacks. Some products are sold as multipacks, marked "(Pack of N)" in the product name. A multipack is N identical units of the same single item, put together by Akechi, with each unit in its original manufacturer packaging.

• The listed price is for the whole pack.
• Where an "each" price is shown, it equals the pack price divided by N. It is for comparison only.
• The UPC shown on a multipack page identifies the single unit, not the pack.
• Unit prices, such as a price per ounce, are for comparison only. We calculate them from the package size stated in the listing.

Availability. Our availability reflects current supplier inventory and products we can obtain promptly. Not every unit is on our shelf when you order it. We check availability, price, and accepted quantity again before checkout. Even so, an item can become unavailable after you order it. If that happens, we will tell you and refund that item (see Section 7).

6. Health, safety, and allergen information

• Not medical advice. Information on the Site is general information only. It is not medical, nutritional, or health advice, and it does not replace advice from your doctor or another qualified professional. Talk to a qualified professional before you start taking a dietary supplement, especially if you are pregnant or nursing, take medication, have a medical condition, or are buying for a child.
• Dietary supplements. Statements about dietary supplements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
• Allergens. Products may contain common allergens, or may be made in facilities that handle them. Always read the product label before use. Do not rely only on the Site for allergen information.
• Use as directed. Use each product as its label directs. Keep supplements and household products out of reach of children.
• Food-safety concerns. Do not eat or use a product that looks damaged, spoiled, or tampered with. Contact us with your order ID and photos (see Sections 10 and 11).

7. Orders

Placing an order. At checkout, you give us your contact details and a delivery address. You then pay on Stripe's secure hosted checkout page. Your order is an offer to buy the products in it at the prices shown at checkout.

An order confirmation is not acceptance. After checkout, you get an order ID and a confirmation of your payment and order. This confirms that we received your order. It does not mean we have accepted it. We review every paid order before we fulfill it. We accept your order, and a contract of sale is formed for an item, when we ship that item.

When we may cancel or limit an order. We may decline or cancel all or part of an order, even after payment and confirmation. For example, we may do this if:

• an item is unavailable or we cannot get it from our supplier;
• an item's price or other information was listed in error (see Section 8);
• the order is over a quantity limit or appears to be for resale;
• we cannot ship to the address given, or we cannot calculate postage for it;
• we reasonably suspect fraud, unauthorized use of a payment method or account, or an order placed by an automated tool in violation of these Terms (see Sections 12 and 15); or
• we cannot verify information we need to complete the order.

If we cancel all or part of a paid order, we will tell you by email and refund the amount charged for the cancelled items to your original payment method. If we cancel the whole order, the refund includes shipping.

Quantity limits. We may limit how much of a product can be bought per order, per customer, per household, or per address. Checkout tells you when a line in your cart is over a limit.

Changing or cancelling your order. Email contact@akechi.net with your order ID as soon as possible. If your order has not yet entered fulfillment, we will try to change or cancel it. A change is final only once we confirm it. After fulfillment begins, we may not be able to change or cancel the order. In that case, our return policy applies instead.

Order status. Include your order ID with every question about an order. You can check your order's status from the link shown after checkout, or in your account if you have one. Tracking information appears with the order once it ships.

8. Prices and pricing errors

• All prices are in US dollars.
• Prices can change at any time. Before checkout, we check the current price of each item on our servers. You are charged the price shown on the checkout page when you pay. Prices saved in your browser cart are not binding.
• Prices do not include sales tax or shipping. Both are shown at checkout before you pay.
• Despite our efforts, a product may sometimes be listed at the wrong price or with wrong information. If we discover an error before the item ships, we may cancel the order and refund you, or contact you with the correct price and let you decide whether to continue. We do not have to sell a product at a price that was listed in error.

9. Payment and sales tax

Payment methods. We accept the payment methods shown on the checkout page, which may include major credit and debit cards and wallets such as Apple Pay, Google Pay, and Link. We do not accept PayPal. Stripe processes all payments. You enter card details on Stripe's hosted checkout page, and we never receive or store your full card number.

When you are charged. Your payment method is charged when you complete checkout. If we cancel or refund all or part of an order, the refund goes to your original payment method. Your bank or card issuer may take extra time to post it.

Authorization. You confirm that you are authorized to use the payment method you provide. This includes a payment method stored in a digital wallet or made available to an AI agent (see Section 12).

Sales tax. Stripe Tax calculates sales tax at checkout, based on the delivery address and the type of product, and shows it before you pay. We collect sales tax in the states where we are registered to collect it, which is currently California. Where the law requires it, sales tax may also apply to shipping charges. If we do not collect tax for your state, you may owe use tax directly to your state.

Questions about a charge. Please contact us first so we can help. This does not limit any rights you have with your card issuer or under the law.

10. Shipping and risk of loss

Our Shipping Information page describes shipping in detail. In summary:

• Where we ship. We ship to addresses in all 50 US states, Washington DC, and US territories, including PO Boxes and APO/FPO/DPO addresses. We do not ship outside the United States, and we do not offer local pickup.
• Timing. Orders ship by USPS Ground Advantage within 1–3 business days after payment. Once an order ships, delivery time depends on USPS. We do not promise a specific delivery date.
• Cost. Postage is calculated at checkout from your basket and your destination ZIP code, and is shown before you pay. We do not offer free shipping.
• When no rate is available. If we cannot calculate a supported rate for your basket and address, checkout stops. We do not estimate a charge.
• Your address. You are responsible for giving a complete and accurate address. After checkout, an address can be changed only before fulfillment begins, and only once we confirm the change.

Title and risk of loss. Ownership of the products, and the risk of their loss or damage, pass to you when the carrier delivers them to the shipping address you gave us.

Damaged, missing, or undelivered items. Contact us within 30 days of delivery if a package arrives damaged, if items are missing, or if tracking shows delivery but you did not receive the package. Include your order ID, the affected items, and photos where they help show the problem. Where practical, keep the packaging until we finish our review. We will review the order and the carrier's tracking information, and then tell you the resolution.

Packages returned to us. A package may come back to us because the address was incorrect or incomplete, or because delivery was refused or the package was not picked up. If that happens, we will contact you. We will then either reship the order, with you paying the new postage, or refund the merchandise price and tax. In this case we do not refund the original shipping charge.

11. Returns and refunds

Our Returns & Resolutions page describes returns in detail. In summary:

• Return window. Request a return within 30 days of delivery.
• Condition. Items must be unopened and in their original packaging. This rule does not apply to items we sent in error or items that arrived damaged or defective.
• How to return. Email contact@akechi.net with your order ID, the item, and the reason. We will send you return instructions and the return address. Returns are made by mail. Do not send an item back before you receive instructions. Some issues can be resolved without returning the item.
• Return shipping. We pay return shipping if we sent the wrong item or the item arrived damaged or defective. For other returns, you pay the return shipping.
• Fees. We do not charge a restocking fee.
• Refunds. Once we receive and check your return, we refund the item to your original payment method within 3–7 business days. Your bank or card issuer may take extra time to post the refund.
• Original shipping charges. If you return an item because of our error, or because it was damaged or defective, we also refund the original shipping charge for that item. We do not refund original shipping charges for other returns.
• Exchanges. We do not offer exchanges. To get a different item, return the original for a refund and place a new order.
• Multipacks. A multipack counts as one item. Return the complete pack with every unit unopened, unless the pack was sent in error or arrived damaged or defective.

Nothing in this section limits any rights you have under applicable law.

12. Shopping with AI assistants and automated agents

We welcome customers who find us or shop with us through AI assistants, AI-powered browsers, and other automated tools that act for them. In these Terms, we call these tools "Agents."

You are responsible for your Agent. If you let an Agent browse the Site, fill your cart, or check out for you, you authorize it to act on your behalf. The Agent might place an order using your account, your email address, or a payment method, digital wallet, or payment token you made available to it. We treat any such order as an order you placed, and these Terms apply to it. Check what your Agent is allowed to do, and review each order confirmation.

Our Site and your order confirmation control. AI services may show our products, prices, availability, and policies in their own answers, summaries, or product cards, based on our public pages and product feeds. We do not control these services, and what they show may be out of date, incomplete, or wrong. The price, product details, and terms shown on the Site at checkout, and your order confirmation, always control over anything an AI service tells you. We are not responsible for statements a third-party AI service makes about us or our products that do not appear on our Site.

Orders placed through AI platforms. Some AI platforms may let you complete a purchase from us inside their own app, using a payment service such as Stripe. Akechi is still the seller in that case, and these Terms and our shipping and return policies still apply. The platform's own terms govern your use of the platform.

Orders you did not intend. If an Agent placed an order you did not intend, contact us right away with the order ID. If the order has not entered fulfillment, we will try to cancel it. If it has, our normal return policy applies. If you believe someone used your payment details without your permission, contact both us and your card issuer.

When we may refuse or cancel an order. We may decline or cancel an order, and refund any payment, if we reasonably believe the order:

• was placed without the authorization of the account holder or the payment-method holder, or is fraudulent;
• was placed by an automated tool to buy products in bulk for resale, to get around quantity limits, or to hold inventory; or
• was placed by an Agent that bypassed security measures or accessed parts of the Site that are not meant for customers.

An Agent acting for a real customer may use the Site the way that customer would, including adding items to the cart and checking out. All automated tools must also follow Section 15.

13. Akechi Rewards

Akechi Rewards is a free program for customers who have an Akechi account.

• Earning points. You earn 1 point for each whole US dollar of merchandise subtotal on paid orders in your account placed on or after the program start date shown on your Rewards page. Shipping and tax do not earn points. Each order earns points only once, at the earning rate in effect when the points were earned.
• Pending period. New points stay pending for 30 days. After that, they become available.
• No redemption yet, and no cash value. You cannot yet use points to reduce a checkout total. Points have no cash value, and they cannot be sold, transferred, or exchanged for cash. We will publish redemption terms before points can be used.
• Expiration. Points do not expire during the current phase of the program. We will post notice on this page before any expiration rule applies.
• Corrections. We may correct points credited in error, and we may remove points earned on orders that are cancelled, refunded, returned, or fraudulent.
• Changes. We may change or end the program, and we will post any change on this page. We will give at least 30 days' notice before a change that reduces points you have already earned.
• Where prohibited. The program is void where prohibited by law.

14. Electronic communications

You agree that we may communicate with you electronically about your orders, your account, and these Terms. This applies when you use the Site, place an order, or create an account. We may communicate by email, including sign-in links, or by notices on the Site. Electronic communications satisfy any legal requirement that a communication be in writing. Our Privacy Notice explains how we use your contact information.

Text messages. If you give us your phone number, you consent to receive text messages from Akechi about your order and customer support requests. We do not send marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to buy. Carriers are not liable for delayed or undelivered messages.

15. Using the Site

Crawling, indexing, and AI assistants are welcome. Search engines, AI assistants, shopping services, and similar tools may crawl, index, cache, and summarize the public pages of the Site, including product pages, prices, availability, and our policies. They may also link to and quote these pages. Crawlers should follow our robots.txt file. We publish a sitemap, structured data, product feeds, and an llms.txt file to help these services describe us accurately. When you present our products or offers, please link to the product page on akechi.net, and please do not present old prices or availability as current.

An Agent acting for a specific customer is not a crawler. It may use the Site as described in Section 12.

What you may not do. You agree not to:

• access, or try to access, non-public areas of the Site, including other customers' accounts or orders, our administrative or internal systems, and interfaces not offered for public use;
• bypass or interfere with authentication, security measures, rate limits, quantity limits, or other access controls;
• send automated requests at a volume, or in a way, that harms the Site's operation for other users;
• use automated tools to abuse checkout, including buying in bulk, testing payment cards, placing fake or speculative orders, and holding inventory without buying it;
• use a payment method you are not authorized to use, or give false information;
• upload or send malware, or anything else designed to disrupt, damage, or gain unauthorized access to the Site or our systems;
• collect personal information about other customers;
• use the Site or our content to suggest that Akechi has a relationship with you or endorses you when it does not; or
• use the Site for any unlawful purpose.

If we reasonably believe someone is breaking these rules, we may suspend their access to the Site or their account, or cancel their orders. We may take other reasonable steps to protect the Site and our customers.

16. Intellectual property

Akechi Inc. or its licensors own the Site and its original content, which is protected by law. This includes the text we write, the Site's design, the "Akechi" name and logo, and the way our catalog is arranged.

Product names, brand names, logos, product images, and label content belong to their respective owners. We use them on the Site only to identify the products we sell. Their use does not mean the owner sponsors or endorses Akechi.

You may use the Site for your personal shopping. You may also link to, quote, and summarize our public pages as described in Section 15. Otherwise, you may not copy, reproduce, or republish our content for commercial use without our written permission. We cannot give permission for third-party trademarks, product images, or label content, because they belong to their owners.

If you send us feedback or suggestions, we may use them without any obligation to you.

17. Third-party services and links

We use third-party services to run the Site. For example, Stripe processes payments and USPS delivers orders. Some services you may use have their own terms and privacy policies, which also apply to your use of them. These include payment services such as Link, Apple Pay, and Google Pay, and any AI assistant or platform.

The Site may link to third-party content, such as nutrition or label images hosted by others. We are not responsible for third-party services, websites, or content. A link does not mean we endorse it.

18. Disclaimers

Sections 10 and 11 describe what we do about damaged, defective, or incorrect items. Unless we state otherwise in writing, any warranty for a product comes from its manufacturer, not from Akechi.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." AKECHI DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not promise that the Site will be uninterrupted, error-free, or free of harmful components, or that information on the Site is complete or current, including information from manufacturers or AI services. Some states do not allow implied warranties to be excluded, so some of these exclusions may not apply to you.

19. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AKECHI IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT. AKECHI'S TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT(S) THAT GAVE RISE TO THE CLAIM, OR US$100 IF THE CLAIM DOES NOT RELATE TO A PURCHASE.

These limits do not apply to liability for death or personal injury caused by our negligence, to fraud, or to any other liability that applicable law does not allow us to limit or exclude. Some states do not allow these limits, so they may not apply to you.

20. Indemnity

To the extent the law allows, you agree to indemnify Akechi and its officers, employees, and agents, and to hold them harmless, against third-party claims, losses, and reasonable costs, including reasonable attorneys' fees, that arise from your violation of these Terms or of the law, or from your misuse of the Site. This section does not apply to the extent that a claim was caused by our own fault.

21. Governing law and disputes

Governing law. These Terms are governed by the laws of the State of California and by applicable US federal law, without regard to conflict-of-law rules. If you live outside California, you keep any protections under your state's laws that cannot be waived by contract.

Contact us first. Most concerns can be resolved quickly. Before you start a formal proceeding, send us a written notice by email to contact@akechi.net, or by mail to the address in Section 2, with a description of the dispute, your order ID if there is one, and what you are asking for. We will try in good faith to resolve the dispute within 30 days after we receive your notice. Any deadline for bringing a claim is paused during this period.

Courts. Any dispute between you and Akechi that arises out of or relates to these Terms, the Site, any product, or any order will be resolved only in the state or federal courts located in Alameda County, California. For federal court, this means the US District Court for the Northern District of California. You and Akechi consent to the personal jurisdiction of those courts. Either of us may instead bring an individual claim in small claims court, if the claim qualifies. If you live outside California and your state's law gives you the right to bring a claim in your home state's courts, this paragraph does not take away that right.

22. Changes to these Terms

We may update these Terms from time to time. When we do, we will post the updated Terms on this page with a new effective date. Changes apply to your use of the Site, and to orders placed, after the new effective date. Each order is governed by the Terms that were in effect when you placed it.

23. General

• Entire agreement. These Terms, together with the pages listed in Section 1, are the entire agreement between you and Akechi about the Site and your purchases. They replace any earlier version.
• Severability. If any part of these Terms is found unenforceable, the rest stays in effect, and that part will be enforced to the greatest extent permitted.
• No waiver. If we do not enforce a part of these Terms, we have not waived our right to enforce it later.
• Assignment. You may not transfer your rights under these Terms. We may transfer our rights to an affiliate, or as part of a merger, an acquisition, or a sale of assets.
• Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as carrier delays, supplier shortages, severe weather, natural disasters, labor disputes, internet or utility outages, and government action.
• Survival. Sections 16 through 21, and any other terms that by their nature should continue, stay in effect after you stop using the Site.
• Interpretation. "Including" means "including without limitation." Headings are for convenience only.
• Notices to you. We may give you notices by email, or by posting them on the Site.
• Notice for California residents. Under California Civil Code Section 1789.3, California users are entitled to the following notice. You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (916) 445-1254 or (800) 952-5210.

24. Contact us

• Akechi Inc., 4443 Enterprise St, Fremont, CA 94538, United States
• Email: contact@akechi.net
• Phone: +1 510-288-8138

For a question about an order, please include your order ID. Never send card numbers, passwords, or one-time codes.