USPS postage calculated for your basket.
We ship to all 50 US states, Washington DC, and US territories, including PO Boxes and APO/FPO/DPO addresses. Orders ship within 1–3 business days by USPS Ground Advantage, and postage is calculated at checkout from your basket and ZIP code.
Where we ship
We ship to addresses in all 50 US states, Washington DC, and US territories (such as Puerto Rico and Guam), including PO Boxes and military APO/FPO/DPO addresses. We do not currently offer local pickup.
Handling time and carrier
Orders ship within 1–3 business days after payment by USPS Ground Advantage. Delivery time after shipment depends on USPS; we do not promise a specific delivery date.
How the postage quote works
Checkout combines all accepted items and quantities into one basket package, applies supported cold-pack weight when needed, resolves the USPS zone from the destination ZIP code, and shows the resulting postage before payment.
- Shipping orders require a complete delivery address.
- Changing an item, quantity, or address requests a fresh quote.
- If required product measurements, a USPS zone, or a supported rate are missing, checkout stops instead of estimating a charge.
What happens after checkout
Every order receives a public order ID and enters a review step before fulfillment begins. This protects the handoff details and gives the team a final opportunity to verify the order.
- Save the order ID shown after checkout.
- Sign in with your checkout email to see the latest status under Your orders.
- Tracking details appear with the order when they become available.
Availability source
Catalog availability reflects current supplier inventory and products that can be procured promptly; it is not a promise that every unit is already on an Akechi Inc. warehouse shelf. Availability is checked again before checkout.
- Supplier stock can change between browsing and checkout.
- Held or no-longer-available lines must be removed before payment.
- Chocolate remains eligible when the item has sufficient package evidence; cold-pack weight is included conservatively when needed.
Address changes
Changes are most likely to be possible before fulfillment begins. Email us as soon as possible with the exact order ID and the requested change.
- Confirm spelling, unit number, and postal code before checkout.
- Do not send payment information in a service request.
- A requested change is not final until it is confirmed against the order.
Delivery concerns
For a missing, damaged, delayed, or incorrect handoff, keep the order ID and affected product details together. Photos of damage and the original packaging may help with review.
- Identify the affected product and quantity.
- Retain packaging until the review is complete when practical.
- Food safety concerns should be reported before the product is consumed.
Frequently asked questions
When will my order ship?
Within 1–3 business days after payment, by USPS Ground Advantage. Tracking appears with your order once it ships.
Do you ship to PO Boxes and military addresses?
Yes. We ship to PO Boxes and APO/FPO/DPO addresses in addition to street addresses in all 50 states, DC, and US territories.
Can I change the address after payment?
A change may be possible before fulfillment begins, but it must be reviewed and confirmed against the order. Email us with your public order ID right away so we can check the current stage.
Is shipping free or a flat fee?
No. Checkout calculates the actual supported USPS basket rate for the destination ZIP code; it does not apply a free-shipping promise or a flat placeholder fee.